Internet connection dropping out
This is likely caused by a slow or unstable internet connection. Please try the following:
- Check your browser version is up to date by checking in browser settings, or by using the following site: https://www.whatismybrowser.com/ (Please go through with the update if available)
- Ensure there are no file transfers (downloading/uploading) occurring
- Pause/close any video streams (Youtube, Netflix, etc)
- Have as few windows and tabs open as possible
- Use physical (ethernet) connection if possible
- Update/Restart computer
- Update/Restart router
- Move locations for better reception for Hotspot/stronger network
- Switch browser (to streamline your experience, our preferred browsers are Chrome, Firefox and Safari, however we do also support Microsoft Edge)
If issues persist, please try accessing the assessment via a different device or connection (for example, mobile hotspot).
