Proctoring Troubleshooting Guide
For an optimal experience, we recommend using the most up to date version of one of the following browsers:
Camera check failed
If your camera access check has failed, there are a couple of points to check:
- Ensure the Camera is plugged in and accessible
- Ensure no other programs are currently open that are accessing the camera
- Try your camera in another program to check if the issue is device or browser related
- Check the security permissions & settings of your browser to ensure the right devices are selected and allowed access to our website (If you're on a Mac or iPhone, please check your device security settings also allow access to your chosen browser)
If issues persist, please try accessing the application via a different device or connection (for example, mobile hotspot).
Cannot see self during proctoring setup
If you cannot see yourself whilst recording, please ensure the following:
- Your camera is connected and unobstructed including removing any security covers
- The correct camera is chosen under the browser and device settings
- Try your camera in another program to check if the issue is device or browser related
- There are no other programs open during recording that could be accessing the camera instead
If issues persist, please try accessing your application via a different device or connection (for example, mobile hotspot).
Need further assistance?
For assistance, please contact Criteria Support via the chat function in the bottom right corner of the assessment window. One of our team members will be happy to assist you. You’ll be asked to provide the name of the company you are applying to, as well as your email address and Event ID.
